RETURN & REFUND
We are striving our utmost to send you right,correct product first time which is why we thoroughly inspect each product throughout our quality control process.So we do not currently conduct exchanges/returns for online product. We only replace items if they are defective or damaged from our end.
In the case of a faulty /damaged piece, send clear picture of defective piece with the clear video of defective side on given whatsapp no. If your request approved then the product has to be sent back within 24 hours of request approving on the provided address.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/exchange.
If you are approved, then your refund will be processed, and a credit will automatically be applied to original method of payment, within a certain number of days.
Kindly note that the item must be in its original same condition you received, unworn, and accompanied by all relevant documentation and in the original packaging. Please keep the receipt requires in case of return.
In case no one is available at your address to take delivery, then you can collect the products from a local depot if available.
If the order is returned to the studio additional delivery charges may have to charge to deliver in next attempt.You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you are returning more expensive items, you may consider using a track able shipping service. We don’t guarantee that we will receive your returned item.
Only regular priced items may be refunded. On Sale or Customised or Personalized items cannot be return or refunded.
If you feel you have received a defective product, please contact us at support@crystelojewels.com with your order # and a photo of the defective product in question to open up a conversation on how we can make this right.
Please be note that Crystelo Jewels not held responsible for:
- Mistakes made by shipping Couriers
- Wrong addresses given by customers
- Damage to orders by postal service
- PO box issues
- Stolen packages after delivery