We are striving our utmost to send you right,correct product first time which is why we thoroughly inspect each product throughout our quality control process.So we do not currently conduct exchanges/returns for online product. We only replace items if they are defective or damaged from our end.
In the case of a faulty /damaged piece, send clear picture of defective piece with the clear video of defective side on given whatsapp no. If your request approved then the product has to be sent back within 24 hours of request approving on the provided address.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/exchange.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
To return your product, you should mail your product to: {physical address}.
Kindly note that the item must be in its original same condition you received, unworn, and accompanied by all relevant documentation and in the original packaging. Please keep the receipt requires in case of return.
In case no one is available at your address to take delivery, then you can collect the products from a local depot.
If the order is returned to the studio additional delivery charges may have to charge to deliver in next attempt.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are returning more expensive items, you may consider using a track able shipping service. We don’t guarantee that we will receive your returned item.
Only regular priced items may be refunded.
On Sale or Customised or Personalized items cannot be return or refunded.
Defects: If you feel you have received a defective product, please contact us at support@crystelojewels.com with your order # and a photo of the product in question to open up a conversation on how we can make this right.
Please be note that Crystelo Jewels not held responsible for:
If you have a question with respect to your shipment, please contact us at info@crystelojewels.com and provide your order number.
Lost Or Stolen Parcel: We are not responsible for stolen or lost parcel by the courier services if we hand over it to them.
We are not responsible for any wrong or incomplete addresses provided by customers.
Any mishandling done by shippers side.To make sure it we take pictures at the time of dispatch.